Overview

ITL100 - Introduction to ITIL and Service Management Foundations

This accredited training program is targeted at IT and business professionals seeking to develop skills and/or become Foundation certified in the basics of ITIL and ITSM. In this 3-day course, students gain knowledge and understanding in the following areas: Service Management as a practice, Service Lifecycle, and Key Principles and Models. Students are also introduced to the following areas: Generic Concepts, Selected Processes, Selected Roles, Selected Functions, Technology and Architecture, and ITIL Qualification scheme. This course is based on Version 3 (released on August 20, 2011) of the IT Infrastructure Library (ITIL). 

ITL125 - ITIL Practitioner

The ITIL Practitioner certification centers on applying that foundational ITIL knowledge and processes to improving IT services and management. This course provides guidance and practice in applying your foundational knowledge. This is best accomplished by using the Guidance book, Toolkit, and practice on case studies and reflective application in your own IT organization. By taking your ITIL Foundation knowledge and putting it to good use, you begin to see how ITIL best practices can be applied to simple situations and improvements. 

ITL400 - ITIL Continual Service Improvement

The Continual Service Improvement (CSI) module is one of the qualifications within the ITIL Service Lifecycle work stream. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.

 The CSI qualification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.

The course covers management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle, but it does not provide the full detail of each supporting process.

SWD500 - Gamification Strategies in Services and Software Design

What do Foursquare, Zynga, Nike+, and Groupon have in common? These and many other brands use gamification to deliver a sticky, viral, and engaging experience to their customers. In this course students learn design strategy and tactics to integrate game mechanics into any kind of software, website or mobile app. Topics include how to use core game concepts, design patterns, and meaningful code samples to a create fun and captivating social environment for the software you develop.

Additional Details

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