Overview

ITL100 - Introduction to ITIL and Service Management

This course is targeted at IT and business professionals seeking to develop skills in the basics of ITIL and ITSM. In this course, students gain knowledge and understanding in the following areas: Service Management as a practice, Service Lifecycle , and Key Principles and Models. Students are also introduced to the following areas: Generic Concepts, Selected Processes, Selected Roles, Selected Functions, Technology and Architecture, and ITIL Qualification scheme. This course is based on Version 3 (released on August 20, 2011) of the IT Infrastructure Library (ITIL). The ITIL Version 3 Foundation Certification Exam is administered at the end of the course. Taking the exam is optional.

SWD400-Service Oriented Architecture for Architects

Service Oriented Architecture (SOA) is a powerful and flexible solution architecture for systems integration, resource sharing, and enabling agility in the modern enterprise. SOA promotes an alignment between business and IT and allows disparate domains and information systems to collaborate together as part of a cohesive enterprise.  Although SOA possesses a lot of potential for enterprises, there are plenty of things that could go wrong in attempting to apply it to your organization.

Should you deploy Web Services? Do you need an Enterprise Service Bus (ESB)? Should you build your services top-down or bottom-up? What about transaction management? What about Restful Services? Can you do asynchronous messaging with SOA? Which standards should you adopt? How will you govern your services? How will you secure your services? Which services should you build in the first place? This comprehensive course answers all of these questions and more.

This course delves deep into various architectural aspects of SOA. It starts with the Service Oriented Analysis and Design (SOAD). This will help the architects understand how requirements are captured, business processes are modeled and services are identified. The course moves on to explore information management, transaction handling, messaging architecture, testing services, restful services and finally securing them.

SWD450 - Architecting for Continuous Delivery and Zero Downtime

Getting software released to users is often a painful, risky, and time-consuming process.

In this course students learn the principles and technical practices that enable rapid, incremental delivery of high quality, valuable new functionality to users. Through automation of the build, deployment, and testing process, and improved collaboration between developers, testers, and operations, delivery teams can get changes released quickly, in a matter of hours, or even minutes, no matter what the size of a project or the complexity of its code base.

This class starts with a description of what Continuous Delivery is and how it can improve your organizations delivery of software. The class then proceeds to what it takes to architect an application so that it can be delivered continuously into production, with code, configuration and database delta, multiple times a day, with Zero Downtime. This class is geared towards developers and architects.

SWD500 - Gamification Strategies in Service & Software Design

What do Foursquare, Zynga, Nike+, and Groupon have in common? These and many other brands use gamification to deliver a sticky, viral, and engaging experience to their customers. In this course students learn design strategy and tactics to integrate game mechanics into any kind of software, website or mobile app. Topics include how to use core game concepts, design patterns, and meaningful code samples to a create fun and captivating social environment for the software you develop.

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