PMM210 - Communicating with Senior Leadership

Course Description

Short Course | 3 hours | 0.3 CEUs | $225

Getting a message across to an executive can be challenging due to many factors such as getting the face time, effectively communicating key points, and time constraints. Because our interactions with members of the Csuite and senior management can be limited, it is crucial that each conversation is professional and effective.

Find out what executives really care about, and tailor your message to them. Learn how to prepare for executive conversations, including those that are unplanned. Recognize communication techniques that executives commonly use and react to them. Practice active listening and getting your message across quickly; understand how to earn and maintain trust; learn to demonstrate the value you offer and use techniques of persuasion appropriately. You’ll also learn tips and strategies for how to successfully navigate difficult conversations, such as communicating bad news. You will practice techniques so when you are faced with conflict you can regain and maintain trust while convincing the executive that collaboration is the key to a successful engagement and deliverable.

Course Outline

• The Importance of Awareness
• What Motivates Executives
• High Impact Communication Techniques
• Executive Stature and Leadership Presence
• Building relationships and Communicating Through Trust

Learner Outcomes

• Plan for successful communications with executives
• Use an executive-oriented mindset, content, language, and style
• Be prepared for impromptu communications
• Compose a situation-appropriate message to an executive
• Establish rapport, and build and maintain the executive's trust
• Persuade and influence executive decisions
• Apply a structured approach to navigating difficult conversations

Duration