BAC500 - Business Process Improvement

Course Description

Business Process Improvement (BPI) is a systematic approach for optimizing an organization's underlying processes. In this course learn what BPI is and how to develop strategies for identifying potential improvements, gaining buy-in from process owners, and developing process change strategies. The course discusses a framework for improving process and defines process improvement concepts and techniques. Lastly, discuss how to effectively introduce process changes.

Course Outline

• What is Business Process Improvement (BPI)?
  • Definition
  • Why focus on BPI
  • Areas of Opportunity
• BPI Methodologies
  • International Standard Organization (ISO)
  • Total Quality Management (TQM)
  • Capability Maturity Model Integration (CMMI)
  • Six Sigma
• The Roadmap – Ten Simple Steps
  • Develop the Process Inventory
  • Establish the Foundation
  • Draw the Process Map
  • Estimate Time and Cost
  • Verify the Process Map
  • Apply Improvement Techniques
  • Create Internal Controls, Tools and Metrics
  • Test and Rework
  • Implement the Change
  • Drive Continuous Improvement
• Create the Executive Summary
  • Project Focus
  • Goals
  • Summary
  • Key findings
  • Deliverables

Duration

12 Hours | 2 Days or 4 Nights