Course Description

One of the primary objectives for a Business Analyst is eliciting the proper requirements, accurately analyzing acceptable solutions and then communicating those requirements to the stakeholders. This course is designed to provide the business analyst with the knowledge and tools needed to elicit, analyze and prioritize requirements for successful business results. Throughout elicitation and the entire process, requirements and changes to requirements must be properly tracked, communicated and managed. All stakeholders must have the same understanding of the requirements and they must also be in agreement of the solution that the requirements will fulfill. This course covers Elicitation, Requirements Management and Communication, Requirements Analysis, and Solution Assessment and Validation areas as identified by the International Institute of Business Analysis (IIBA®).

Course Outline

  • Overview of Elicitation, Requirements Management and Communication
  • Business Analysis Knowledge Areas
    • Elicitation Knowledge Area
    • Requirements Management and Communication Knowledge Area
  • Requirements
    • Requirements Framework
    • Types of Requirements
    • Business, Stakeholder, Solution, Transition Requirements
    • Functional and Non-Functional Requirements
  • Elicitation
    • Prepare for Elicitation
    • Conduct Elicitation Activities
      • Elicitation Techniques
      • Stakeholder Identification Techniques
      • Brainstorming
      • Document Analysis
      • Focus Groups
      • Interface Analysis
      • Interviews
      • Observation
      • Prototyping
      • Requirements Workshops
      • Survey/Questionnaires
      • Structured Walkthroughs
      • More Techniques
    • Document Elicitation Results
    • Confirm Elicitation Results
  • Requirements Management
    • Solution and Requirements Scope Management
      • Problem Tracking
      • Baselining
      • Signoff
    • Requirements Traceability
      • Requirements Dependencies and Inter-relationships
      • Coverage Matrix
    • Requirement Re-use
    • Requirements Package
  • Communicating Requirements
  • Requirements Analysis Overview
    • Requirements Prioritization
    • Requirements Analysis Techniques and Diagrams
  • Requirements Analysis
    • Prioritizing Requirements
      • Criteria for Prioritization
    • Organizing Requirements
      • Levels of Abstraction
      • Modeling Concepts
    • Specifying and Modeling Requirements
      • Requirements Formats
    • Verifying Requirements
      • Requirements Quality Characteristics
        • What makes a good requirement
      • Type of Verification Activities
    • Validating Requirements
  • Requirements Analysis Techniques
    • Decision Analysis
    • Risk Analysis
    • MoSCoW Analysis
    • Timeboxing/Budgeting
    • Voting
    • Business Rules Analysis
    • Data Flow Diagrams
    • Functional Decomposition
    • Use Cases
    • User Stories
    • Business Rules Analysis
    • Acceptance and Evaluation Criteria Definition
    • Metrics and Key Performance Indicators
    • More Techniques
  • Solution Assessment and Validation
    • Goals of Solution Assessment and Validation
    • Proposed Solution Assessment
    • Allocating Requirements
      • Requirements Traceability
      • Coverage Matrix
    • Organizational Readiness Assessment
    • Validate Solution
    • Solution Performance Assessment


Business Analysis Foundations or equivalent experience


18 hours | 3 days or 6 nights

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