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Course Description

Services are the main way that organizations create value for themselves and their customers. Almost all services today are IT-enabled, which means there is tremendous benefit for organizations in creating, expanding and improving their IT service management (ITSM) capability. ITIL provides organizations with a comprehensive framework for ITSM. ITIL 4 brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

This 3-day/6-night course introduces learners to the management of modern IT-enabled services, provides them with an understanding of the common language and key concepts, and shows them how they can improve their work and the work of their organization with ITIL 4 guidance.

Learner Outcomes

The learning objectives of ITIL 4 Foundation include an understanding of:

  • How value creation is enabled through services.

  • The ITIL service value system.

  • The ITIL service value chain.

  • The four dimensions of service management.

  • The ITIL guiding principles.

Class also provides practice questions and practice exams to ensure understanding of content and preparedness for the certification exam.

Additional Information

Certification:

An exam and complimentary retake are bundled in the course cost. Learners will be equipped to earn their ITIL 4 Foundation Certificate by achieving a passing score (65%) on the 60 minute exam, consisting of 40 multiple choice.

Project Management Institute (PMI®) Professional Development Units (PDUS):

Saint Louis University Workforce Center is recognized by PMI® as a Global Registered Education Provider (R.E.P.). Project Management Professionals earn 18 PDUs (if applicable) upon completion of this course.

Prerequisites

  • If students are planning on testing the last day of class students should complete pre-class reading assignment.
  • Some familiarity with IT and IT services is recommended.

Duration

3 Days or 6 Evenings

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Enroll Now - Select a section to enroll in
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
M, W
Time (Central Time)
5:30PM to 8:30PM
Dates
Sep 12, 2022 to Sep 28, 2022
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
T, W, Th
Time (Central Time)
9:00AM to 4:30PM
Dates
Oct 04, 2022 to Oct 06, 2022
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
M, W
Time (Central Time)
5:30PM to 8:30PM
Dates
Nov 28, 2022 to Dec 14, 2022
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
T, W, Th
Time (Central Time)
9:00AM to 4:30PM
Dates
Nov 29, 2022 to Dec 01, 2022
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
M, W
Time (Central Time)
5:30PM to 8:30PM
Dates
Dec 05, 2022 to Dec 21, 2022
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
T, W, Th
Time (Central Time)
9:00AM to 4:30PM
Dates
Dec 13, 2022 to Dec 15, 2022
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
T, Th
Time (Central Time)
5:30PM to 8:30PM
Dates
Jan 03, 2023 to Jan 19, 2023
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
W, Th, F
Time (Central Time)
9:00AM to 4:30PM
Dates
Feb 08, 2023 to Feb 10, 2023
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
M, W
Time (Central Time)
5:30PM to 8:30PM
Dates
Jun 05, 2023 to Jun 26, 2023
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
M, W
Time (Central Time)
9:00AM to 4:30PM
Dates
Jul 31, 2023 to Aug 07, 2023
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
Section Title
ITIL 4 Foundation
Type
Instructor-Led
Days
M, W
Time (Central Time)
5:30PM to 8:30PM
Dates
Nov 27, 2023 to Dec 13, 2023
Schedule and Location
# of Course Hours
18.0
Delivery Option
Course Fee(s)
Rate non-credit $1,995.00
Potential Discount(s)
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