Course Description

The Managing Across the Lifecycle is the “capstone” course in the ITIL training journey. It is a 5 day course providing a “big picture” view of knowledge on critical organizational topics including governance structures, roles, functions, process dependencies, complementary frameworks, service and organizational assessments and the management of organizational change related to the entire ITIL service lifecycle.  After successfully completing this course, the student will be much better equipped to understand strategic design, deployment and management of the capabilities and resources within and across the full IT service lifecycle.
This course addresses the interfaces, interactions and organizational requirements between and among the processes described within the 5 core ITIL lifecycle publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Course Outline

  • IT Service Management Business and Managerial Issues
    • Positioning and transitioning the Lifecycle. Using open-loop and closed-loop systems, and the relationship between Business and IT, and how to achieve business value
  • The Successful Management of Strategic Change
    • Determining critical success components, benefits, value, and costs dynamics. Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services
  • Identification and Management of Risk
    • Identification, evaluation, analysis, correction and control of internal and external risks
    • Understanding Organizational Challenges
  • Managing the Planning and incorporation of IT Service Management (ITSM) best practice
    • Activities during Plan, Do, Check, Act, strategy aspects, the 4P’s of Strategy Identify the considerations for policies, strategy, design, and transition
    • Activities such as guiding, leading, monitoring, controlling, evaluating and communicating
  • Understanding Critical Success Factors and Organizational Challenges and Risks
    • Organizational maturity, structure, transition, governance, and achieving balance in Service Operations
    • Knowledge management and security of information
  • Baselines and Assessment
    • Service measuring and reporting, monitoring, benchmarking and assessing achievements
    • Corrective action and Improvements from a Business Perspective

Learner Outcomes

Upon successful completion of the education and associated exam, candidates will have increased their knowledge and competency around the following areas: 

  • IT Service Management Business and Managerial Issues 
  • The Successful Management of Strategic Change
  • Identification and Management of Risk 
  • Managing the Planning and Incorporation of IT Service Management (ITSM) Best Practice
  • Understanding Criticial Success Factors and Organizational Challenges and Risks
  • Baselines and Assessment
  • Other Complementary Industry Guidance

Additional Information

  • Other Complementary Industry Guidance
    • Understand the value of and distinguish between the complementary practices and how they support ITIL initiative
    • The ITIL Expert level qualification is primarily geared for those individuals who are interested in demonstrating deeper, broader knowledge of the ITIL Framework and best practice in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL qualifications and have achieved a well-rounded, superior knowledge and skills base in ITIL Best Practices.
  • This qualification will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field.
  • You also need to achieve the ITIL Expert level if you want to progress to the ITIL Master Level, which is the highest and final qualification within the ITIL scheme.

Route to certification

There are many possible combinations of modules from the ITIL framework available to those wishing to attain the ITIL Expert level, but there are some key requirements:

  • All candidates must hold the ITIL Foundation certificate or a Bridge qualification equivalent
  • Candidates must have earned a minimum total of 17 credits from the Foundation and Intermediate modules.
  • Some credits from earlier qualifications and complementary qualifications can also count towards these 17 credits. See the ITIL Credit System page for more information.
  • The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for ITIL Expert level.

Once you have successfully completed all ITIL modules required and have earned sufficient credits, you will have achieved a balanced knowledge across the full ITIL service lifecycle and can be awarded the ITIL Expert certificate.

Each Examination Institute (EI) will have their own process for this certificate but, in most cases the EI who awards your MALC qualification will issue your Expert certificate.


The MALC module sits between the Intermediate and Expert levels and is the final required qualification gaining Expert status. It is intended to help you apply and integrate your knowledge of ITIL in real-world settings and in your own workplace.

Examination Format

  • Multiple choice examination questions
  • 10 gradient scored questions per paper (answers worth 5,3,1 or 0 points)
  • 35 marks required to pass out of 50 available) - 70%
  • 120 minutes in duration
  • Closed book.


See route to certification above.


30 Hours | 5 Days or 10 Nights


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry or call 314-977-3226 so that we may promptly notify you when enrollment opens.