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Course Description

In this exciting and dynamic online training course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Upon completing this online training course, you’ll be well positioned to successfully complete the associated ITIL® certification exam required for entry into the future ITIL® intermediate-level training courses.
This ITIL® course will cover five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
ITIL® is a registered trade mark of AXELOS Limited. Our ITIL® courses are delivered in partnership with Logical Operations and Quint Wellington Redwood, ATO.

Course Outline

Module 1. Service Management Defined

IT services and what they really do
How IT services deliver value to customers
Value and importance of IT service management

Module 2. ITIL Introduction

Good practices
Ease ITIL adoption
ITIL qualification scheme, bodies, and certifications

Module 3. Service Strategy

Design, develop, and implement service management
Service management as a strategic asset
Setting objectives and expectations
Identify and select prioritization opportunities

Module 4. Service Design

Design and develop services
Develop processes
Design principles and methods
Convert strategy into services

Module 5. Service Transition

Develop and improve capabilities
Improved methods for transitioning new and changed services into operation
Manage the complexity related to changes
Prevent undesired results while enabling innovation

Module 6. Service Operation

Effectively and efficiently deliver support services
Ensure value to customer and service provider
Maintain stability while allowing for change
Organize to improve IT support to customers

Module 7. Continual Service Improvement

Create and maintain value for customers
Importance of better design, introduction, and operation of services
Improving service quality, business continuity, and IT efficiency
Link improvement efforts to strategy, design, and transition

Learner Outcomes

The ITIL Foundation covers:
  • Key concepts of ITIL®
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL® to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources
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Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry or call 314-977-3226 so that we may promptly notify you when enrollment opens.