Course Description

Developing positive interpersonal relationships among colleagues, subordinates and superiors is key to creating a highly-successful IT career. The better you understand yourself, the better you can understand how other people might perceive you. You can also better understand how people might misunderstand you. Students will learn to communicate with power, flexibility and persuasiveness. Self-assessment of personal communication styles and will train students to understand the motivations and styles of others. Role-plays and interactive exercises will help students relate to styles unique from their own. This is the ideal course for those looking to achieve deeper insights into preferences, strengths, and growth areas in key working relationships – even the most challenging. 

Course Outline

  • Understanding the power of reciprocal relationships
  • Leveraging Pygmalion Power
  • The Ten Commandments of Change
  • Dealing with the 10 most difficult personalities
  • Moving people past excuses to productive results
  • Changing your relationship style when change is appropriate
  • Leveraging diversity to find team talents

Additional Information

Students will receive the bestselling book Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst by Dr. Rick Brinkman and Dr. Rick Kirschner.


There are no prerequisites for this course.


12 Hours | 2 Days or 4 Nights


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry or call 314-977-3226 so that we may promptly notify you when enrollment opens.

Required fields are indicated by .
*Academic Unit eligibility to be determined by college/university in which you are enrolled in a degree seeking program.