MGT210 - Building Trust for Leadership

Course Description

In the fast-paced digital workplace, building trust is increasingly challenging and vital for executive leadership teams. Executive leadership teams provide vision, establish strategy, prepare the corporate culture for change, and motivate employees to change. This is important because trust has been shown to mediate openness to change and, ultimately, the outcome of change. Successful businesses are built upon relationships, and trust is the currency of business relationships.

Trust topics include showing genuine concern for team members’ welfare and future; demonstrating personal integrity, honesty, and sincerity; establishing clear agreements and keeping promises; demonstrating respect for the perceptions, learning style, and personal well-being of all team members; providing ongoing support for and championing of new behaviors and actions - including those involving risk-taking and fear of failure; and, asking permission to coach team members in sensitive, new areas.

This highly-participative, engaging session is designed to draw out examples from students and examine success techniques as well as points of failure. Students should come prepared to share their personal (non-confidential) experiences.

Course Outline

• Defining trust within your leadership group
  • What works
  • What could work better
• Elements of creating an environment of psychological safety
  • Assessing your psychological safety
  • Developing a plan of action
• Constructive feedback that builds trust
  • Giving and receiving feedback – do’s and don’t’s
• Mentoring trust in your team

Learner Outcomes

• Define trust barriers and opportunities
• Understand psychological safety and how to apply it
• Give and receive feedback that maintains trust
• Champion high-trust behaviors

Duration