Course Description

It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.

This course is PDU eligible. 

Course Outline

Lesson 1: Recognizing the Benefits of Emotional Intelligence

 Topic A: Define Emotional Intelligence

 Topic B: Recognize EQ's Impact on Work Experience

Lesson 2: Increasing Your Personal Emotional Intelligence in the Workplace

 Topic A: Develop Your Level of Self-Awareness

 Topic B: Develop Your Self-Regulation Skills

 Topic C: Develop Your Motivation

Lesson 3: Increasing Your Social Emotional Intelligence in the Workplace

 Topic A: Develop Your Empathy

 Topic B: Develop Your Social Skills

Lesson 4: Practicing Emotional Intelligence in the Workplace

 Topic A: Practice Emotionally Intelligent Leadership

 Topic B: Build an Emotionally Intelligent Team

 Topic C: Manage Change

 Topic D: Manage Conflict

 Topic E: Coach for Performance

Learner Outcomes

Learners will:

  • Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations.
  • Assess and develop your personal emotional intelligence competencies.
  • Assess and develop your social emotional intelligence competencies.
  • Practice emotional intelligence in common workplace scenarios.


There are no prerequisite skills for this course.


1 Day | 2 Nights

Applies Towards the Following Certificates


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry or call 314-977-3226 so that we may promptly notify you when enrollment opens.

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*Academic Unit eligibility to be determined by college/university in which you are enrolled in a degree seeking program.