Course Description

Is your message being heard? Assertive communication skills can spell the difference between success and failure. Furthermore, assertiveness can have instant results when people take action and implement change. This course will provide practical tools for assertiveness in communication specific to the IT Industry, and unveil techniques to choose and use the most appropriate words and emotional tone for every business situation. Through role-plays and highly interactive exercises, students will learn how to handle receiving and giving feedback and address business etiquette where professionalism and assertiveness are required. Each student will assess their areas of strength and potential growth in creating a more assertive communication style by completing the EPIC Coping and Stress online profile. Expect an overall enhancement of assertiveness skills for immediate on-the-job use. 

Course Outline

  • Outline: Understanding the Styles: Passive, Assertive/Constructive, Aggressive Styles
  • Responding to Requests or Demands
  • Coping and Stress Profile
  • The Power of Accurate Thinking
  • Asking Purposeful Questions
  • Dealing with Criticism
  • Giving Constructive Feedback
  • Giving and Receiving Compliments
  • Building Confidence

Additional Information

Students attending this course will receive the powerfully insightful book How to Grow a Backbone: 10 Strategies for Gaining Power and Influence at Work by Susan Marshall as well as a personalized DiSC profile as a part of this course.


There are no prerequisites for this course.


12 Hours | 2 Days or 4 Nights


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry or call 314-977-3226 so that we may promptly notify you when enrollment opens.

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*Academic Unit eligibility to be determined by college/university in which you are enrolled in a degree seeking program.